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Privacy Policy

Neuroflux Systems (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage with us as a client, partner, or supplier.

We are headquartered in Frankfurt, Germany, and comply with the EU General Data Protection Regulation (GDPR) and all applicable European data protection laws.

1. Who We Are

Neuroflux Systems
Frankfurt, Germany
Email: info@neurofluxsystems.com

As a data controller, we determine how and why personal data is processed.

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Company / organisation

  • Role or job title

  • Project details or technical enquiries

  • Files or documents you upload

  • Any information submitted through contact forms or messages

b) Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on our site

  • Cookies and similar tracking technologies

c) Information from Clients or Partners

If you enter into a business relationship with us, we may also collect:

  • Billing and invoicing information

  • Business contact details

  • Technical documents shared for project purposes

We do not collect sensitive personal data unless legally required.

3. How We Use Your Information

We process personal data only when we have a lawful basis to do so, including:

a) Responding to Enquiries

  • Handling contact form submissions

  • Providing service information

  • Communicating with prospective clients or partners

b) Providing & Improving Services

  • Delivering engineering or consulting services

  • Managing collaborations, projects, or pilot programs

  • Enhancing website performance and user experience

c) Business Operations

  • Billing, invoicing, and contract management

  • Internal administration

d) Legal & Compliance Requirements

  • Meeting legal or regulatory obligations

  • Protecting our rights and intellectual property

  • Preventing fraud or misuse

We do not sell your personal data.

4. Legal Basis for Processing (GDPR)

We may process personal data based on:

  • Consent – when you submit a form or subscribe to updates

  • Contractual necessity – when delivering requested services

  • Legitimate interests – business operations, analytics, security

  • Legal obligation – compliance with laws or regulations

5. How We Share Your Information

We may share your information with:

  • Trusted service providers (website hosting, IT systems, cloud services)

  • Contracted engineers or partners involved in project delivery (with consent)

  • Legal authorities when required by law

All third parties must:

  • Comply with GDPR

  • Use data only for specified purposes

  • Implement appropriate security measures

We do not share data for advertising or marketing.

6. International Data Transfers

If personal data is transferred outside the EU/EEA (e.g., to the USA or Korea), we ensure appropriate safeguards, such as:

  • EU Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Equivalent legal protections

You may request details of these safeguards at any time.

7. Data Retention

We retain data only for as long as necessary:

  • Enquiries: 12–18 months

  • Contracted services: duration of contract + legally required retention

  • Legal or regulatory compliance: as required

Data that is no longer needed is securely deleted or anonymised.

8. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct incomplete or inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact: info@neurofluxsystems.com

9. Cookies & Analytics

We may use cookies to:

  • Improve site functionality

  • Analyse traffic

  • Enhance user experience

You can disable cookies through your browser settings.

10. Security

We implement strong technical and organisational security measures, including:

  • HTTPS encryption

  • Authentication and access controls

  • Secure data storage and encrypted backups

  • Regular security audits

  • Data minimisation practices

However, no system can guarantee 100% security.

11. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect data from individuals under 16 years of age.

12. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website.

13. Contact Information

For questions, concerns, or GDPR requests, contact:

Neuroflux Systems – Data Protection Officer
Email: info@neurofluxsystems.com
Location: Frankfurt, Germany